Deactivating or deleting your account
Deactivate to pause; delete to erase your profile and requests for good.
Deactivating keeps your account and requests but stops anything else happening on it. You can sign back in and reactivate at any time.
Deleting erases your profile and your requests permanently. Support tickets are kept so we have a record of what we told you. A minimal audit record — dates and fixed codes, never the content of what you wrote — is kept for the period Australian record-keeping law asks for.